Frequently Asked Questions
You have questions, Larky has answers.
The Drinks
Is there alcohol in any of your drinks?
Do your drinks contain caffeine?
Do your drinks contain sugar?
Is Hoplark gluten-free?
Are your drinks vegan?
Do you use real ingredients or extracts?
Do your cans contain BPA?
How hoppy are your drinks?
What are hops, exactly?
Ordering & Shipping
Do you offer free shipping?
Why is the price higher than some other teas?
Can I build my own variety pack?
Subscriptions & Membership
How do subscriptions work?
What perks do I get as a subscriber?
How do I swap products in my subscription?
How do I change my delivery frequency?
How do I change my next ship date?
How do I skip or cancel?
I can't log in to my account — help!
How does the Limited Release Membership work?
Rewards
What is Frequent Flyers?
Returns & Quality
What is your return policy?
What if there's a quality issue with my order?
My order arrived damaged or incorrect — what do I do?
Wholesale
Do you sell wholesale?
How do I apply to carry Hoplark?
What products are available for wholesale?
I already have a wholesale account. Where do I log in?
Still need help?
Our customer service team will get back to you, usually within 2 business days.