Nothing happened to our shipment, but I am appreciative of the route package protection. Prior to ordering directly from Hoplark I had been ordering from Amazon. My last shipment from amazon was not only incorrect, but it was dropped at some point and cans were deformed and leaking all over. It was more difficult than it should have been to get the order refunded or replaced. So, I am glad I can order directly from Hoplark and that they offer route package protection.